Important Information About EVV

The state is currently developing a plan to implement Electronic Visit Verification for Personal Care, as required by the federal 21st Century Cures Act.  DHS has released the following update. For more information, visit:


In response to the federal 21st Century Cures Act, the Wisconsin Department of Health Services (DHS) is required to implement electronic visit verification (EVV) for Medicaid-covered personal care services and home health services. This requirement impacts any personal care and home health services, including services provided through Medicaid and BadgerCare Plus fee-for-service, BadgerCare Plus health maintenance organizations (HMOs), Supplemental Security Income HMOs, Family Care, Family Care Partnership, IRIS (Include, Respect, I Self-Direct), and Children’s Long Term Support Waiver. DHS is in the process of reviewing the Act to determine the specific services that will be subject to EVV.

Effective Dates

DHS plans to implement the new EVV requirement over a span of multiple years based on the federal 21st Century Cures Act requirements.

The federal 21st Century Cures Act requires EVV to be implemented for personal care services by January 1, 2019. DHS acknowledges that implementation of EVV by January 1, 2019, is not practical for personal care providers. As a result, DHS is not planning to implement the EVV requirement by January 1, 2019, and will continue to work with providers, partners, and the federal Centers for Medicare & Medicaid Services (CMS) to develop an appropriate and realistic timeline for EVV implementation. DHS will share updated information regarding the expected timeline with providers when available. Providers do notneed to do anything or purchase anything to be in compliance with the EVV requirement at this time.

The federal 21st Century Cures Act requires EVV to be implemented for home health services by January 1, 2023.


EVV is an electronic system that uses technologies to verify that authorized services were provided. Home care workers will be required to send information at the beginning and end of each visit to an EVV system, including:

  • Date of services.
  • Time of services.
  • Location of services.
  • Service type.
  • Individual providing services.
  • Individual receiving services.

DHS plans to implement EVV by establishing a single EVV vendor. This vendor will provide one EVV system to be used by all DHS programs and impacted providers, HMOs, managed care organizations (MCOs), and program administrators. Providers will not have to purchase an EVV system.

Additional Resources 

DHS has created a dedicated webpage where providers can view all current EVV information. DHS plans to update this webpage to provide current EVV information, including any updates on implementation timelines. Providers are encouraged to visit the webpage frequently to get all updated information on EVV.

CMS has also created an EVV website for the federal 21st Century Cures Act where providers can find more information.

DHS would like to hear from providers and stakeholders regarding the implementation of EVV. The input is essential to the planning process for this new requirement and will be used by DHS to make decisions in implementation planning and assist in determining the best way to be compliant with the federal requirement. Providers and other stakeholders can submit their questions or concerns to DHS by emailing: Submissions to this email address will be used to develop a frequently asked questions document.

DHS is also planning to send a survey to providers to collect input on the EVV requirement. The survey will be sent to providers by email. Providers are highly encouraged to respond to the survey to provide input to DHS on the implementation of the EVV requirement.  

When implementation planning is completed, DHS will provide providers specific information about training, how to record visits, claims, technology, and all key steps of the process for the new EVV requirement. Providers are encouraged to visit the DHS EVV webpagefrequently for forthcoming ForwardHealth Updates and other communications regarding this implementation.